Go to devices and printers, select any printer listed there and you will get some options on the top. (Right click on the Windows button to access device manager) Check in device manager, if the printer is listed there, please delete it.Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.).If it copies correctly simply uninstall and reinstall the printer drivers by following these steps: Please make 2 copies of images using the same size photo paper directly from the printer without any communication from the computer. Did you try making copies of images using 5 X7 paper size directly from the printer?.Did you uninstall and reinstall the printer drivers?.Kudos to you for that.įor better clarity and to assist you better I would require more information regarding this: Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. I read the post regarding issues with printing photos on 5 X 7 photos. Thank you for posting your query in the HP community.
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December 2022
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